Listening is not optional
At Innovando Swiss, accountability is not a reactive stance — it is an integral part of our publishing model. We believe that feedback is a sign of interest, not interruption. This page details how we manage reader input, correction requests, complaints and suggestions. Every message is reviewed with respect and processed through defined editorial channels. Our mission includes not only informing, but also responding — because credibility depends on dialogue.
Feedback as a strategic element
At Innovando Swiss, public feedback is not treated as ancillary to our editorial work — it is recognised as a strategic input in the continuous improvement of our processes, standards and content relevance. Every form of reader engagement — whether a factual clarification, constructive criticism, nuanced observation or editorial suggestion — is acknowledged as a contribution to institutional learning. Feedback is not left to discretion or informal handling: it is systematically logged, categorised and routed through a dedicated internal workflow, ensuring traceability, accountability and timely response. Its management is subject to the same rigour we apply to all stages of our editorial process.
Communication channels
We provide multiple, clearly delineated and permanently accessible channels for receiving feedback. These include: a dedicated contact form specifically designed for editorial correspondence; publicly available email addresses for general and topic-specific comments; and, when appropriate, embedded feedback interfaces associated with individual articles or sections. All communication points are displayed with prominence across our digital infrastructure, following principles of usability and openness. The accessibility of these channels is regularly reviewed to ensure equitable access and user-friendliness across devices and contexts. In this way, dialogue is not just permitted — it is actively facilitated.
Review and response procedure
Each item of feedback is directed to the appropriate editorial function based on its nature — whether it concerns factual content, style, ethical issues, legal concerns or general commentary. Once received, it is evaluated for urgency, relevance and potential impact, and entered into a resolution queue. Feedback items requiring correction are reviewed under our internal editorial integrity protocol. If validated, corrections are issued transparently and appended to the original content, with appropriate annotations and publication dates. Our objective is not to deflect responsibility but to uphold clarity, factual accuracy and reputational credibility in every correction we publish.
Internal documentation and learning
Feedback is not merely a transactional process — it is a structural asset. Recurring comments, thematic trends and systemic criticisms are documented in our internal editorial intelligence reports and shared with the editorial board during review cycles. These insights are analysed collectively to detect blind spots, improve procedural efficacy and recalibrate editorial guidelines where necessary. Far from being reactive, this system enables us to transform feedback into foresight. Reader input becomes a mirror through which we refine our voice, reconsider editorial choices and strengthen institutional responsibility.
Dialogue and public trust
Transparency is not a rhetorical device — it is a form of engagement. Innovando Swiss considers public dialogue a constitutive element of editorial legitimacy. We embrace critical discourse, encourage respectful disagreement, and value complexity over consensus. Challenging conversations are not avoided — they are hosted, structured and addressed within the ethical perimeter of our publishing mission. We recognise that trust is not a static asset, but the dynamic result of responsive practice. Accountability, in this context, is not merely a duty — it is our method.
