SHORT DESCRIPTION

Tailored digital platforms to support your workflow, your people, and your pace.
Not generic. Not bloated. Just smart, modular tools to handle tickets, tasks, contacts, and internal logic — exactly the way you work.
Built on real use-cases, aligned with your structure, and easy to evolve.

HOTRO: OUR BASE, YOUR VERSION

Hotro is our in-house CRM and ticketing system. We built it for ourselves — and now we adapt it for you.
Lightweight, secure, intuitive, and scalable.
Ideal for small-to-midsize companies, support teams, project-driven businesses, and anyone who wants clarity, not clutter.

ADVANTAGES

• ✅ Modular logic, tailored to your workflow
• ⛏️ No unnecessary features, no bloat
• 🔒 GDPR-compliant, Swiss-level security
• 🪡 Clear interfaces, easy onboarding
• 📊 Built for analysis, not just data entry
• 🌎 Can be hosted anywhere: cloud or local

Frequently Asked Questions

OUR VALUES

• 🌟 Swiss precision in logic and process
• 💡 Transparent thinking and documentation
• 🔐 Full data sovereignty and discretion
• 🧱 Design that serves people, not just screens
• 🫏️ Collaboration that feels human

WHY INNOVANDO?

• Because we don’t think software should dictate how you work.
• Because we built this tool for ourselves before offering it to others.
• Because your business deserves software that fits like a glove, not like a spreadsheet.
• And because we care about logic, aesthetics, and data integrity in equal measure.

Additional note

Every project is different. Every context deserves a different pace and scope.
We don’t promise magic. We promise clarity.
Let’s talk.

Because smart systems don’t just manage work.
They reveal it.

Software, designed around your logic

Most CRM platforms aim to be everything for everyone. Which usually means they become overly complex, rigid, and distant from your real operations. You pay for features you never use. You spend hours trying to shape your workflow around someone else’s assumptions. You onboard your team and end up with frustration instead of clarity.

At Innovando, we do the exact opposite. We began by solving our own operational needs — at https://innovando.support — and turned those insights into a fully adaptable framework. That means we’re not offering you an abstract product. We’re offering something we’ve built, refined, and stress-tested in the field. Something we understand, deeply.

We listen before we code. We don’t push modules. We shape a system around your actual work habits, your internal terminology, and your team’s real capacity to adopt new tools. Need a clean ticket tracker? A CRM with integrated dashboards and automated workflows? A private support system across departments? Done. But only what you need — no more, no less.

Built to evolve with your business

Businesses grow, adapt, reorganize. So must your tools. Our systems are modular, scalable and versionable. You can start small and expand later. Add pipelines. Add analytics. Add teams. Add integrations. You can deploy it on a secure local server or run it in the cloud. You can use it as a standalone product or connect it to ERP or e-commerce platforms.

The core idea is flexibility without compromise. We don’t do license traps. We don’t charge per user. We don’t enforce an upgrade path. Everything we deliver is tailor-built and future-proof. Because good tools don’t just support work — they unlock potential.

Privacy and data ownership as default

Unlike many SaaS services, our approach to GDPR compliance is radical and real. Most off-the-shelf CRM systems store your data in third-party clouds, often outside Europe, with minimal transparency. That’s not just a risk — it’s a liability.

With Innovando, your data stays where you want it: on your server, in your country, under your control. We apply strict documentation, purpose limitation, data portability and deletion protocols. And we build interfaces that respect privacy by design. Compliance is not an extra feature — it’s the architecture.

Transparent costs, real control

We don’t charge per seat. We don’t offer fake “freemium” models. We don’t trap you with recurring license fees. We price based on actual work: system design, development, and optional support. You know what you’re paying for — and what you’re getting.

And you own your system. Fully. That means zero vendor lock-in, full portability, and the ability to migrate, export or even switch provider in the future, without drama. We’re not here to make you dependent. We’re here to make you autonomous.

Typical workflow features include:

• Ticket and task management with status, roles, priorities
• Contact and client dashboards
• Internal notes, comments, and team views
• Activity logs and deadline reminders
• Search and filtering logic
• Export tools and analytics modules
• Email notifications and triggers

Every element is modular and can be renamed, repurposed or removed.

Technology stack & principles

We use technologies that balance reliability, scalability, and openness — designed to empower, not to constrain. Everything we build is made to last, made to be maintained, and made to evolve. No trendy frameworks with short lifespans. No vendor dependencies. Just solid, modern engineering with clarity in mind.

• Laravel + Livewire or Vue.js — Laravel is our backend framework of choice: elegant, expressive, and incredibly well-supported. For frontend interactivity, we offer two paths: Livewire for components with minimal JavaScript, perfect for rapid admin interfaces and dashboards; or Vue.js for highly dynamic UIs with advanced user input and real-time data flows.
• MySQL or PostgreSQL — We support both of the most reliable open-source relational databases. MySQL is excellent for classic, stable infrastructures. PostgreSQL offers more advanced features like JSONB, full-text search and tighter data integrity — ideal for analytics-heavy systems or complex schemas.
• Bootstrap UI or Tailwind CSS — Our interfaces prioritize clarity, accessibility and clean layouts. Bootstrap gives you a structured and responsive base. Tailwind enables pixel-perfect, utility-based customization. You choose based on your visual preferences and internal style guidelines.
• Role-based permissions & audit trails — Control who sees what, and who does what. Each action can be traced. Logs and accountability are native to the system, not an afterthought. Perfect for organizations with multiple departments, clients, or layered responsibilities.
• REST APIs & integrations — We speak API. Your CRM doesn’t have to be an island. Connect it to your ERP, newsletter tool, helpdesk, e-commerce platform or accounting software. We design with interoperability in mind from the first line of code.
• Secure architecture — Security is not something we add later. It’s in our logic from the start. We avoid unnecessary libraries, sanitize all inputs, use strict data policies and implement access controls across the system. No bloat, no chaos — just clean, auditable codebases you can trust.
• Flexible hosting — Host your system wherever you want. We support cloud-based solutions (e.g. Hetzner, DigitalOcean, AWS) and on-premise installations for full data control. Whether you’re privacy-conscious, compliance-driven, or just like to sleep at night — we adapt.
• Version control & staging environments — For larger teams or systems in active evolution, we offer Git-based deployment flows, feature branches, and staging/test environments. This allows you to try changes in safety before going live.
• Documentation-first approach — Every function we build is documented. Every feature includes usage guides. If desired, we also offer onboarding manuals, screencasts, and training sessions. We believe software is only useful if people understand how to use it.
• No lock-in, no black box — You get access to the full codebase. No encrypted modules, no obscure file formats, no “support contract required to make changes” nonsense. You own what you run. You control your future.

We don’t chase hype. We use proven, well-supported tools that will be around for years — and we make them work together with logic, care, and clarity.

Our approach

We co-design. We don’t just deploy.
We engage with your team, identify friction points, and develop with purpose.
We build fast prototypes, test iteratively, and adapt to real use, not assumptions.
We document clearly and train your people with care, when needed.
Because we know that good software is not just about writing code — it’s about making work smoother, clearer, more human.